At Graphic Sparks, we pride ourselves on delivering high-quality graphic design services and digital product downloads. We understand that sometimes expectations may not align with the final product, and our refund policy is designed to address these situations fairly and transparently.
Process:
- Initiation: Requests for refunds on services or digital downloads must be submitted within seven days of delivery or purchase.
- Evaluation: Each request is reviewed on a case-by-case basis, considering the nature of the service or product and the extent of completion or usage.
- Resolution: Eligible refunds will be processed promptly, with the amount being proportional to the work completed or the usage of the digital product.
Conditions:
- Full refunds are generally not available for completed projects or fully downloaded digital products that meet the agreed specifications.
- Partial refunds may be considered for ongoing projects or partially used digital products, based on the work done or usage extent.
- Services involving third-party costs and non-retrievable digital products may not be eligible for refunds.
Client Responsibilities:
- Clear communication of requirements and regular feedback is crucial for service-based projects.
- For digital products, clients are advised to review the product descriptions thoroughly before purchase.
Final Note: Our aim is to ensure your satisfaction with both our services and digital products. We encourage open communication to resolve any issues and invite clients to contact our support team for detailed information or specific queries.
Please note that this policy is subject to change, and we recommend clients review it periodically.
